Your satisfaction is our #1 goal
We want you to be completely satisfied with your purchase from TugboatBay.com and you can depend on our cooperation and assistance if for some reason you wish to return your purchase. When making a return, insure the item for it’s purchase price and pre-pay the shipping charge; if the return is due to a defective item or a shipping error made by Tugboat Bay we will refund any shipping charges you had to pay to return the item.
Tugboat Bay will accept product for return or exchange under the following conditions: -All returns/exchanges must be pre-authorized by Tugboat Bay before shipping any product to our office. -To receive a return authorization number, please email us at firstname.lastname@example.org or call our office at 347-621-2995 between the hours of 9am and 5pm est. Monday through Friday. -Products should be returned in their original box -Please make note of pre-authorization number on outside of the shipping container to speed up processing of your return/exchange. -NO RETURNS OR EXCHANGES AFTER 14 DAYS OF RECEIPT OF ORDER. A TRACKING NUMBER MUST BE PROVIDED WITH ALL RETURNS.